Head Teachers' Conflict Management Strategies and Students' Satisfaction with School Climate in Secondary Schools in Uganda
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Date
2023-05-16
Journal Title
Journal ISSN
Volume Title
Publisher
East African Journal of Education Studies,
Abstract
Over the last three decades, students' satisfaction with school climate has
been a global concern for educationists and scholars. This study
investigated the influence of head teachers' conflict management
strategies on students' satisfaction with the school climate. A cross sectional survey design with a sample size of 181 respondents was used.
Data obtained using questionnaires were analysed using descriptive
statistics to determine the nature of head teachers' conflict management
strategies and the level of student's satisfaction with school climate,
while linear regression was used to determine the influence of head
teachers' conflict management strategies on students' satisfaction with
school climate. Findings revealed that: paying little attention to students'
complaints, ignoring students' complaints, and putting emphasis on
conflicting parties to continue performing their tasks even if there is
conflict were the most commonly used conflict management strategies,
while the least commonly used strategies were taking charge in times of
conflict and emphasising on areas of agreement between conflicting
parties. Furthermore, students' level of satisfaction with the school
climate was low. Additionally, giving priority to the views of members
in settling conflicts (p = 0.037) and liaising with student leaders to settle
conflicts (p = 0.069) were strategies of conflict management that had a
significant influence on student's satisfaction with the school climate. In
conclusion, head teachers need to consider the views of conflicting
members and liaise with student leaders to manage conflicts so as to
create a favourable school climate that can enhance teaching and
learning. Finally, future studies may need to explore students' satisfaction
in primary schools as well as in rural secondary schools.
Description
Amito_headteachers_conflict_mgt_article_2023
Keywords
Conflict Management, Secondary Schools, Students' Satisfaction, Uganda., School administration, School management
Citation
Amito, B., Oriangi, G. & Lamaro, G. (2023). Head Teachers' Conflict Management Strategies and Students' Satisfaction with School Climate in Secondary Schools in Uganda East African Journal of Education Studies, 6(2), 56-71. https://doi.org/10.37284/eajes.6.2.1222.