Appraisal System And Employee Performance: A Case Study Of National Water And Sewerage Corporation, Kampala City, Uganda
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Date
2026
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Publisher
Gulu University
Abstract
The performance appraisal systems are a critical component of human resource management that plays a significant role in assessing and enhancing employee’s performance within an organization. This study examined the effects of appraisal systems on employee’s performance within National Water and Sewerage Corporation (NWSC), Kampala city, Uganda. Despite NWSC pivotal role in utilities service delivery, concerns persist regarding employees performance prompting an inquiry into the efficacy of its employees appraisal mechanisms guided by goal setting theory, the research employed a cross sectional research design using both quantitative and qualitative methods. A total of 175 respondents were sample, and the data were collected using structured questionnaires and interviews. Quantitative data was analyzed using descriptive statistic, correlation, regression analysis while qualitative data was subjected to content analysis. Findings revealed that the appraisal techniques at NWSC are widely practiced, clearly communicated and generally perceived as fair and reflective of the actual jobs performance. The employee level of performance was reported to be high, particularly in terms of output quality at 90%, effectiveness at 82.6% and clients satisfaction at 93.6%. A significant positive relationship was found between the appraisal systems and employees performance, with appraisal techniques, processes, and feedback mechanisms collectively influencing the performance outcomes. Moreover, the work environment encompasses both the physical and non-physical conditions was found to be significantly moderates this relationship, enhanced or can constrained the effectiveness of the appraisal practices. The study concludes that a well-structured appraisal system can positively influence employees performance, especially when supported by conducive work environment. It recommends that NWSC should continuously refined its appraisal strategies and improves work conditions to sustain high performance. These insights provide valuable implications for human resource policy and practice in public sector organisations in developing contexts.