Head Teachers' Conflict Management Strategies and Students' Satisfaction with School Climate in Secondary Schools in Uganda

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dc.contributor.authorAmito, Betty
dc.contributor.authorOriangi, George
dc.contributor.authorLamaro, Gloria
dc.date.accessioned2024-12-12T06:56:11Z
dc.date.available2024-12-12T06:56:11Z
dc.date.issued2023-05-16
dc.descriptionAmito_headteachers_conflict_mgt_article_2023en_US
dc.description.abstractOver the last three decades, students' satisfaction with school climate has been a global concern for educationists and scholars. This study investigated the influence of head teachers' conflict management strategies on students' satisfaction with the school climate. A cross sectional survey design with a sample size of 181 respondents was used. Data obtained using questionnaires were analysed using descriptive statistics to determine the nature of head teachers' conflict management strategies and the level of student's satisfaction with school climate, while linear regression was used to determine the influence of head teachers' conflict management strategies on students' satisfaction with school climate. Findings revealed that: paying little attention to students' complaints, ignoring students' complaints, and putting emphasis on conflicting parties to continue performing their tasks even if there is conflict were the most commonly used conflict management strategies, while the least commonly used strategies were taking charge in times of conflict and emphasising on areas of agreement between conflicting parties. Furthermore, students' level of satisfaction with the school climate was low. Additionally, giving priority to the views of members in settling conflicts (p = 0.037) and liaising with student leaders to settle conflicts (p = 0.069) were strategies of conflict management that had a significant influence on student's satisfaction with the school climate. In conclusion, head teachers need to consider the views of conflicting members and liaise with student leaders to manage conflicts so as to create a favourable school climate that can enhance teaching and learning. Finally, future studies may need to explore students' satisfaction in primary schools as well as in rural secondary schools.en_US
dc.description.sponsorshipThe authors acknowledge the financial support given by the Carnegie Foundation of New York through the Consolidating Early Career Academics Program (CECAP) 2022-2024 in Makerere granted to Dr George Oriangi as a post-doctoral fellow from Gulu University in supporting the witting of this paper up to publicationen_US
dc.identifier.citationAmito, B., Oriangi, G. & Lamaro, G. (2023). Head Teachers' Conflict Management Strategies and Students' Satisfaction with School Climate in Secondary Schools in Uganda East African Journal of Education Studies, 6(2), 56-71. https://doi.org/10.37284/eajes.6.2.1222.en_US
dc.identifier.issnPrint: 2707-3939 | Online: 2707-3947
dc.identifier.urihttp://hdl.handle.net/20.500.14270/506
dc.language.isoenen_US
dc.publisherEast African Journal of Education Studiesen_US
dc.rightsCC0 1.0 Universal*
dc.rights.urihttp://creativecommons.org/publicdomain/zero/1.0/*
dc.subjectConflict Management, Secondary Schools, Students' Satisfaction, Uganda.en_US
dc.titleHead Teachers' Conflict Management Strategies and Students' Satisfaction with School Climate in Secondary Schools in Ugandaen_US
dc.typeArticleen_US

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