Head Teachers' Conflict Management Strategies and Students' Satisfaction with School Climate in Secondary Schools in Uganda
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Date
2023-05-16
Journal Title
Journal ISSN
Volume Title
Publisher
East African Journal of Education Studies
Abstract
Over the last three decades, students' satisfaction with school climate has been a global concern for educationists and scholars. This study investigated the influence of head teachers' conflict management
strategies for students' satisfaction with the school climate. A cross A sectional survey design with a sample size of 181 respondents was used. Data obtained using questionnaires were analysed using descriptive statistics to determine the nature of head teachers' conflict management strategies and the level of students' satisfaction with school climate, while linear regression was used to determine the influence of the head
teachers' conflict management strategies on students' satisfaction with school climate. Findings revealed that: paying little attention to students' complaints, ignoring students' complaints, and putting emphasis on
conflicting parties to continue performing their tasks even if there is conflict was the most commonly used conflict management strategy, while the least commonly used strategies were taking charge in times of
conflict and emphasising areas of agreement between conflicting parties. Furthermore, students' level of satisfaction with the school The climate was low. Additionally, giving priority to the views of members in settling conflicts (p = 0.037) and liaising with student leaders to settle conflicts (p = 0.069) were strategies of conflict management that had a significant influence on students' satisfaction with the school climate. In Conclusion, head teachers need to consider the views of conflicting members and liaise with student leaders to manage conflicts to create a favorable school climate that can enhance teaching and
learning. Finally, future studies may need to explore students' satisfaction in primary schools as well as in rural secondary schools.
Description
Keywords
Conflict Management, Secondary Schools, Students' Satisfaction, Uganda.
Citation
Amito, B., Oriangi, G. & Lamaro, G. (2023). Head Teachers' Conflict Management Strategies and Students' Satisfaction with School Climate in Secondary Schools in Uganda East African Journal of Education Studies, 6(2), 56-71. https://doi.org/10.37284/eajes.6.2.1222.