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Item Urban Planning And Refugees Integration A Study Of Gulu City(Gulu University, 2026) Oneka, SamuelThis study examined the influence of urban planning on the integration of urban refugees in Gulu City, Uganda. The study was motivated by persistent challenges affecting refugees' access to housing, healthcare, education, employment and social inclusion despite Uganda's supportive refugee policy framework. It was guided by four objectives: to explore urban planning strategies adopted by Gulu City, assess the extent of urban refugees' integration, determine the relationship between urban planning strategies and refugee integration, and examine the policies governing refugee integration. A mixed-methods approach was adopted, combining quantitative survey data with qualitative interviews. The study involved urban refugees, host-community members and key informants to obtain complementary perspectives on urban planning and refugee integration. Quantitative data were analyzed using descriptive and inferential statistical techniques, while qualitative data were analyzed thematically. The findings identified capacity building, participation and social equity as the major urban planning strategies adopted by Gulu City, with social equity emerging as the strongest area. Refugee integration was evident in housing, healthcare, education, economic activities and community interaction, although challenges related to affordability, discrimination, documentation, employment and social exclusion persisted. The study further established positive relationships between urban planning strategies and refugee integration, while policies governing refugee integration made an important contribution to integration outcomes. Qualitative findings showed that the effectiveness of these policies depends largely on implementation, institutional capacity, stakeholder coordination and community attitudes. The study concludes that inclusive urban planning provides an important foundation for refugee integration, but gaps in participation, capacity and policy implementation continue to limit its effectiveness. It recommends strengthening institutional capacity, meaningful refugee participation, affordable and nondiscriminatory access to services, livelihood opportunities, policy monitoring, stakeholder collaboration and community sensitization to promote sustainable refugee integration in Gulu City.Item Knowledge Management And Public Health Service Delivery In Local Governments: A Study Of The Public Health Sector In Palabek County, Lamwo District(Gulu University, 2026) Ajok, Alice OkelloThis study assessed the relationship between Knowledge Management (KM and Public Health Service Delivery (PHSD) in Palabek County, Lamwo District, and investigated the moderating role played by selected Operational Factors of Training and Resource Allocation. Steered by the Organisational Learning Theory and the SERVQUAL Model, the research implemented a descriptive survey design with a mixed-methods approach. The quantitative data was collected from 357 clients with the aid of structured questionnaires whereas the qualitative data was attained through carrying out Key Informant Interviews with 13 Health workers. IBM SPSS Statistics Version 27 aided analysis of quantitative data using descriptive statistics, multiple regression and moderation analysis, while Thematic Analysis was applied for qualitative data. The results from this study showed that Knowledge Acquisition was the strongest Knowledge Management dimension and closely followed by Knowledge Storage and Sharing while the weakest dimension was Knowledge Application. In terms of Service delivery, empathy performed better than responsiveness and then reliability with major challenges identified in medicine stock outs and high number of patients. Regression Analysis showed that Knowledge Management was statistically significantly related to Service Delivery (R = 0.684, R² = 0.468, adjusted R² = 0.445, F (4,96) = 21.076, p < 0.001) with the model highlighting 46.8% of the disparity in Service Delivery. Three Knowledge Management dimensions of; Knowledge Acquisition (β = 0.544, p < 0.001), Knowledge Storage (β = 0.320, p < 0.003), and Knowledge Sharing (β = 0.27, p < 0.002) had significantly positive predictors while there was no significance for Knowledge Application (β = 0.076, p < 0.378). The moderation analysis indicated that the selected operational factors of training and resource allocation had significant moderation of the relationship (Interaction Term p = 0.0034, R2 = 0.4606, F = 27.0457). The qualitative results highlighted the Internal KM practices and Operational Constraints. Conclusively, the study shows that knowledge acquisition, storage and sharing are vital predictors of PHSD whereas concerns still remain in regard to knowledge application and reliability. The study recommends for strengthening of knowledge application, improvement in staffing levels, supply of medicines, allocation of resources, promotion of continuous capacity building and feedback mechanisms for improved service empathy, responsiveness and reliability in Palabek County.Item MANAGING STAFF DIVERSITY AND EMPLOYEE PERFORMANCE IN PUBLIC SECONDARY SCHOOLS: A STUDY OF GULU CITY(Gulu University, 2026-09) MARTIN, GERALDThe study was about staff diversity on employee performance in the public secondary schools in Northern Uganda, Gulu city. The study was guided by four objectives as follow to describe the level of staff diversity in the public secondary schools, to establish the status of employee performance in public secondary schools, to examine the relationship between managing staff diversity and employee performance in public secondary schools and to analyze the moderating effect of human resource factors on the relationship between staff diversity and employee performance in Public secondary schools in Gulu city. The study employed a cross-sectional survey design, adopting both qualitative and quantitative methodologies. By use of a questionnaire and interview guide, data was collected from 166 respondents from the selected public secondary schools in Gulu city and analyzed using a statistical software called Statistical Package for Social Sciences (SPSS) version 20.0. The study found out that public secondary schools in Gulu city embrace diversity as a whole as reflected in ethnicity, gender and age. In addition, the findings indicated that employee performance was generally rated high among respondents as reflected in selected schools despite a few challenges. The study found that there is a positive and statistically significant relationship between diversity and employee performance reflected in gender, ethnicity and age respectively. Findings further indicated that human resource factors play a significant moderating role in the relationship between diversity and performance. The study concluded that staff diversity is positively acknowledged and effectively managed in public secondary schools in Gulu City and concluded that employee performance in public secondary schools in Gulu city is generally satisfactory despite challenges in participatory decision-making and resource allocation. The study concluded that there is a significant and positive relationship between managing staff diversity and employee performance. The study concluded that human resource factors significantly affect the relationship between diversity and performance. The study recommends that school administrators should strengthen inclusive recruitment and retention policies that promote ethnic, gender, and age diversity, School administration and management should provide clear performance expectations, schools should integrate diversity management into their organizational strategy with the aim of improving performance.Item ORGANIZATIONAL INNOVATIVENESS AND FINANCIAL SUSTAINABILITY OF LOCAL NON-GOVERNMENTAL ORGANIZATIONS IN THE KARAMOJA SUB-REGION, UGANDA.(Gulu University, 2026-05-15) LOPEYOK,NGELAMOE CHRISFinancial sustainability remains a key challenge to the survival of local Non-Governmental Organizations (NGOs) in the Karamoja sub-region of Uganda. Therefore, organizational innovation is fundamental for the survival of local non-governmental organizations. The research aimed to determine the level of organizational innovation among local NGOs, assess their financial sustainability status, and analyze how organizational capacity influences the innovation sustainability link. A mixed-methods approach was employed, combining quantitative and qualitative data collection and analysis. Structured questionnaires were administered to 166 respondents from various NGOs operating in the region. Quantitative data were analyzed using descriptive statistics, Pearson correlation, and regression techniques. Qualitative data were gathered through interviews with key informants and analyzed thematically to complement and deepen the quantitative findings. The study revealed that social innovation was the most prominent form of innovation, driven by strong stakeholder engagement and alignment with community needs. Activity innovation followed, reflecting NGOs’ willingness to experiment with new program designs despite institutional challenges. Process innovation was less developed, indicating a gap between recognizing the importance of operational innovation and effectively implementing it. Regarding financial sustainability, NGOs demonstrated moderate to strong performance in funding diversification, efficient resource use, and cash reserve management. All three forms of innovation showed significant positive correlations with financial sustainability, with social and activity innovations being the strongest predictors of improved financial outcomes. Organizational capacity partially mediated this relationship, highlighting that NGOs with robust internal systems are better equipped to convert innovation into financial resilience. The study concludes that fostering organizational innovativeness, especially in social and activity domains, is critical for enhancing financial sustainability in resource-constrained settings like Karamoja. Addressing weaknesses in process innovation and strengthening organizational capacity through staff development and improved systems are essential steps. Donors and development partners should provide flexible funding to support innovation and adaptive programming. These insights are valuable for NGO leaders, policymakers, and development actors seeking to enhance service sustainability in underserved regions.Item MANAGEMENT COMPETENCIE~ AND PERFORMANCE OF SMALL AND MEDIUM ENTERPRISES IN GULU MUNICIPALITY, UGANDA(Gulu University, 2016-10) OKELLO MORRIS KIDEGAThis study, Management Competencies and Performance of SMEs in Gulu Municipality, Uganda. The study was carried out in Gulu Municipality, Uganda and the purpose of the study was to analyze the relationship between Management competencies, Innovation and the Performance of SMEs in Gulu Municipality in Gulu District, ·Uganda. The study adopted ' Qualitative and quantitative research approach of which the QUAN-Qual Model was considered and in this study a cross-sectional research design was used; The study used questionnaire and interview and sample size of 136 SMEs was used in the study of which the study had 279 respondents from the SMEs in Gulu Municipality, Uganda; Primary data was collected μsing self-administered questionnaires and interview guide; Data analysis of Pearson's correlation coefficient, regression analysis was done with the help of SPSS version 16. The study reveals positive and significant relationship between Management Competencies, innovations and Performance of SMEs. Management Competencies and innovation explain about 27.6% of the variance in Performance of the SMEs in Gulu Municipality in Gulu District, Uganda. This implies that in order to achieve better performance, SMEs should improve Management. Competencies and carry out innovation. In conclusion, Management Competencies and innovation contributes only 27 .6% towards the performance of the SMEs in Gulu Municipality, Uganda. Therefore, other factors contribute 72.4% on the performance of the SMEs in Gulu Municipality, Uganda. This study recommends that research on other predictors like market conditions, access and source of finance, Culture, access to information, infrastructure, organization learning of the enterprises, the regulatory burden, training and education and Government policies that have influence on performance need to be done to improve SMEs performance.Item LEADERSHIP QUALITY AND ORGANIZATIONAL PERFORMANCE IN UGANDAN UNIVERSITIES : A COMPERATIVE STUDY OF GULU UNIVERSITY AND UGANDA MARTYRS UNIVERSITY NKOZI .(Gulu University, 2013-01) OBOKE PAULThe study set out to comparatively Analyse how leadership quality influence performance in Ugandan Universities. Two Universities were chosen, one was a public University, and another one was a private University. Specifically, the study sought to examine the quality and nature of leadership in Gulu University and Uganda martyrs University, explore the effect of employee commitment in the performance of Gulu and Uganda Martyrs Universities/ and analyze the organizational culture in Gulu and Uganda Martyrs Universities and how they affect performance in these Universities. The design was majorly quantitative in nature, supported by cross sectional design correlation survey design was used to help capture the extend of relations and explanatory to the model. Findings indicate that transactional leadership and transformational leadership were all practiced in the two Universities. Gulu University had the highest performance in transactional leadership as compared to those of Uganda Martyrs university. Employees were committed to their institutions; employees approved the provisions in organizational culture and the two institutions were relatively performing well on certain indicators. We recommend that institutions should listen to all its beneficiaries, and they should be less bureaucratic, appreciate their employees career advancements. Supervisors should build trust with their subordinates and should make personal sacrifices to their supervisors for the benefits of the institutions and supervisors should find out what their employees want and try to get them. If institutions are to improve on their performance, they should encourage the employees to be part of their department's success and failures, make employees be emotionally attached to their organizations and make them employees like the organizations such that it becomes difficult for them to leave their organization.Item Community Participation and Service Delivery in Local Government-The Case of Amuru District, Uganda(Gulu University, 2013) Oola Donato OlamThis study examines community participation and service delivery m local government (LG) taking Amuru District operations as a case study. Amuru is one of the LGs located in the Acholi sub-region, northern Uganda East Africa. The research principle objective was to explore relationships between planning and budgeting, resource mobilization, and between monitoring and evaluation and service delivery. A relevant review of related literature was carried out in line with identified objectives and research questions. The data were generated from scholarly journals, government publications, and text books among other sources. Relevant comparisons were made to establish relationships and gaps as the main methods guide upon which questionnaire, interviews and documents review were developed to help in data collection. The study employed a sample of 82 participants picked from a population constituting different employee categories of the district. Various findings were obtained but the most salient ones included: that the district's ability to deliver services falls short of the expected central government requirements in light of the decentralization policy. The research also found a gap in the planning and budgeting process in view of service provision considerations. The study also found resource mobilization strategy quite weak thus rendering the provision of essential services somehow difficult. Basic services expected to be rendered to communities were found largely inadequate. Monitoring and the level of community participation are low leading to poor service delivery. Conclusion and recommendations were drawn based on the gaps identified during the study process. Recommendations are addressed to policy makers, the government and other stakeholders.