Public Communication for Effective Service Delivery to Refugees in Uganda. The Case of Kiryandongo Refugee Settlement
| dc.contributor.author | Ojok, James Onono | |
| dc.contributor.author | Owor, Arthur | |
| dc.date.accessioned | 2025-08-11T12:01:43Z | |
| dc.date.available | 2025-08-11T12:01:43Z | |
| dc.date.issued | 2024-07-03 | |
| dc.description.abstract | This study argues that Public Communication in Refugee Settlements, when managed professionally and structurally with a deliberate open feedback mechanism for the end-users of services provided by the government and its development partners, could be a great tool for the evaluation and enhancement of public services provided in Refugee Settlements. The study analyses the education and health sectors as parameters for the government’s service delivery in the case of the Kiryandongo Refugee Settlement. Taking a qualitative research methodology approach with the case of Kiryandongo Refugee Settlement, the study found that the Uganda Refugees Act (2006), which authorises service provision by the government to the refugees, has no specific public communication strategy or policy clearly spelled as a communication framework to support service provision feedback. Therefore, the study recommends a direct public engagement communication strategy involving refugees and relevant stakeholders in the public service provision with the ultimate goal of improving service delivery at Kiryandongo Refugee Settlement | |
| dc.description.sponsorship | The authors acknowledge Konrad-Adenauer Stiftung KAS in Uganda for providing the funds for this study, including the Youth for Migration Policy Fellowship. The mentorship of all the Konrad-Adenauer-Stiftung Staff and support from all the 2022 Y4P fellows is highly recognised. | |
| dc.identifier.citation | Ojok, J. O. & Owor, A. (2024). Public Communication for Effective Service Delivery to Refugees in Uganda. The Case of Kiryandongo Refugee Settlement. East African Journal of Arts and Social Sciences, 7(1), 390-397. https://doi.org/10.37284/eajass.7.1.2018 | |
| dc.identifier.uri | https://doi.org/10.37284/eajass.7.1.2018 | |
| dc.identifier.uri | http://hdl.handle.net/20.500.14270/588 | |
| dc.language.iso | en | |
| dc.publisher | East African Journal of Arts and Social Sciences | |
| dc.relation.ispartofseries | Vol. 7; 1 | |
| dc.subject | Public Communication | |
| dc.subject | Service Delivery | |
| dc.subject | Refugees in Uganda | |
| dc.subject | Kiryandongo Refugee Settlement | |
| dc.title | Public Communication for Effective Service Delivery to Refugees in Uganda. The Case of Kiryandongo Refugee Settlement | |
| dc.type | Article |